Since it is Women’s Month, Silverstar Casino decided to introduce some of the great women who work at the complex to the West Rand public. The fourth in the series is Tables Shift Manager, Rehana Sayed.
• Describe your day-to-day role
I manage the Tables Operation on an assigned shift. I am responsible for supervising, managing and monitoring the gaming tables as well as tables personnel efficiency, and customer service and security in accordance with the company’s vision, mission and values. I deal with all kinds of matters – from staff issues to customer complaints.
• What is the most challenging aspect of your position?
Working different shifts throughout the month. It’s hard to get your body to understand that even though it’s 2am, you are only halfway through your shift and really do need that cheeseburger to keep going!
• What is the most rewarding part of what you do?
Interacting with different people every day. I learn so much about the world, the human psyche and myself, all the time. Also, no two days are alike, which keeps things very interesting. There is no way you can know what today is going to be like!
• How do you strive for the elusive work/ life balance?
It’s not always possible, but having a great support structure at home helps me to give my focus and attention to that which is most needed at the time, whether it is a report that is due in the morning, or an ill daughter that just wants her mommy’s attention. I try to ensure that I manage my time well, so that no one area of my life suffers.
• Describe the most memorable moment during your time working at Silverstar
That would be the month when I received the largest number of votes for the Living Tsogo moments programme, and as a reward, I got to have dinner with the then acting GM, Glenn Joseph, who is now the COO of Tsogo Sun Gaming. It was such an insightful and entertaining dinner and I received answers to a few questions I had been pondering for quite some time.
• Who would you say has been most influential during your career?
All the women that I’ve worked with over the years. Women who were/ are single parents, working full-time and rocking it in this industry. Women who had been abused and beaten down, yet they pushed on and not only made a success of their lives, but turned around and mentored other women such as myself to achieve success too. These are the women who continue to inspire me and encourage me to do the same.
• As you look back on your career, what was the most painful lesson you were required to learn?
As my career has progressed, I have lost people I regarded as friends and while that hurt, I learned that not everyone grows at the same rate and that it does more harm than good to hang on to people who don’t share your vision, dreams and values.
• Share your biggest epiphanies – the moments of life-defining change that shaped you into the person you are today
Losing both my parents when I was a teenager catapulted me into adulthood quite fast. Suddenly I had to take care of two girls when I was just a girl myself. That experience showed me the enormous amount of strength that I had in me as well as the resilience of my will. I learned that I could do anything and everything that I set my mind to. Since then, I’ve been knocked down many times throughout my life, but I’ve never stayed down. I have a relentless spirit and an incredible passion for life!
• Will you share your life philosophy? How did you develop your philosophy? Where does it come from?
“You are only one thought away from changing your life.” Through the struggles in my life, I realised that I was only defeated when I entertained the thought of failing. I learned that no matter what was happening on the outside of me, it was what I was thinking about what was happening that mattered the most. The mind is the most powerful tool we have and if we learn to use it well, it will change our lives! I learned to always expect the best results, and the best started to happen. I always give thanks for all my blessings and consider everything a blessing. Even when I cannot see the positive element at the time, I know that the result will always be what’s best for me.
• If you could give young people considering a career in the casino industry one piece of advice, what would it be?
“Keep the sunshine in your pocket, and you will never have a cloudy day!” This is such a fun industry and if you have a positive attitude, you will have a very rewarding career.
The fun stuff:
• What is your ‘can’t live without’ item?
A smart phone
• What is your pet hate?
Negativity and falseness
• What might people be surprised to know about you?
In high school, I was interviewed on the morning news programme, Good Morning South Africa, because of the volunteer work I did in raising HIV/AIDS awareness.
• Which do you prefer – books or movies?
• Apple or Android?
• What do you do for fun?
Dance, and spend time with my family and friends
• Source: Silverstar
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